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Sex Toys Depot uses Purolator for all orders when possible. In cases of shipping to PO box addresses, we must use Canada Post. For more rural areas, Purolator may hand your package to a third-party delivery company for the "final mile" of the delivery.

We specialize in express shipping for Canada & United States. While we do ship to other countries, shipping price and quality of service will depend on your local postal service.

If you're worried about porch pirates, Purolator offers a "pickup at location" option, where you can redirect your package to one of their pickup locations. Photo ID may be required to pick up your package. This option is available through your tracking link URL which will be generated the following business morning.

In general circumstances, if your package is stolen, our customer service team will work with you to make it right.

Standard shipping normally takes 2-4 days for Canada & United States orders. For other international orders, standard shipping normally takes 5-14 days.

We do not accept returns on any of our products due to their intimate nature. Products are considered used as soon as they leave our warehouse and are unable to be sold again.

Defective products can happen, and we'll be here to make it right. Our customer support team will guide you through a list of troubleshooting steps to make sure it's defective.

You can check out our warranty policy here or submit a warranty claim by contacting us.

We abide strictly to the Canadian Competition Bureau's regulations on misleading representations and deceptive marketing practices. However, some data on products are provided by third parties or distributors and there could be inaccuracies.

If the product you ordered is not precisely as advertised, you can contact our customer service team and we will make it right.

If you are aware of inaccurate information on our website but haven't made a purchase yet, our customer service team is available to correct this information.

No, if your product is defective or additional shipping is required for your order, we'll cover the additional costs for shipping a new product out to you.